Shipping policy

Shipping

  • Please allow processing time of 2-5 business days (excluding weekends and holidays). We are a small business and work hard to keep up, but processing times can vary due to order volumes, stock levels, etc.
  • Shipping time is not included in processing time and will vary depending on your shipping address.
  • Shipments take place on weekdays (excluding statutory holidays)
  • Carriers: Canada Post
  • Cloud 9 Naturally is not responsible for the timeliness of delivery. Processing and shipping delays are not a valid reason for refund.
  • Please keep in mind that weekends and statutory holidays are not included in processing or delivery times. Everyone needs time off at some point!