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    Shipping, Returns and Refunds

    Thank you for shopping at Cloud 9 Naturally.

    Please read below for more information on shipping, returns, and refunds. If you are not entirely satisfied with your purchase, we're here to help.

     

    We offer Free Shipping to within Canada and to the USA on orders over $125 (Unless Canada Post is on strike.)

     

    Shipping Terms

    • Please allow processing time of 2-5 business days (excluding weekends and holidays). We are a small business and work hard to keep up, but processing times can vary due to order volumes, stock levels, etc.
    • Shipping time is not included in processing time and will vary depending on your shipping address.
    • Shipments take place on Mondays, Wednesdays and Fridays (excluding statutory holidays)
    • Carriers: Canada Post or UPS (Canada Post for PO box addresses)
    • Cloud 9 Naturally is not responsible for the timeliness of delivery. Processing and shipping delays are not a valid reason for refund.
    • Please keep in mind that weekends and statutory holidays are not included in processing or delivery times. Everyone needs time off at some point!

    Retail refund policy

    Our Everyday Line, Mercy MSM, 4 Thieves, Diffusers,  come with a 60 day satisfaction guarantee for all retail customers! If you are for whatever reason unsatisfied with your purchase, you can receive a full refund within 60 days of the original purchase. Proof of purchase is required in order to issue a refund. Essential oils, essential oil blends, and roller balls are not eligible for the 60 day satisfaction guarantee.

    Damaged items

    If you received a damaged product, please notify us immediately for assistance. We will ask you to send us a photo.

    To arrange a return/refund

    Please contact us before you send the product:
    • By email: store@cloud9naturally.com
    • By phone: 403-318-4745
    • Please provide the following information:
      • Your order number
      • The item to be returned/refunded
      • Reason for return/refund
      • Photo (for damaged items - if applicable)
     Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Cloud 9 Naturally.

    Contact us

    If you have any questions about our Returns and Refunds Policy, please contact us.